FAQ
Customer FAQ
What is Something Halal, and how does it work?
Something Halal is user-friendly app designed to connect you with a wide variety of halal dining and take-out options. Simply order food for delivery or pick-up at your local favourite restaurant or discover new restaurants through our platform.
Where is Something Halal services offered?
Something Halal offers its services across the 10 provinces in Canada.
How do you ensure that all the restaurants offer halal-certified food?
We follow an on-boarding process which vets and screens new applicants in ensuring they are halal certified. During this process we request for documentation and additional information to ensure Halal compliance.
Can I see details about each restaurant, such as their location, menu, and halal certification?
Our platform allows anyone to access restaurants location, contact number and menu on the ordering app. The halal certifications are held privately on our data-base which have been vetted by our team but are not shown publicly to avoid fraudulent activity.
How do I place an order on the platform?
Go to our main ordering page at SomethingHalal.com or simply download the app from Apple App Store or Google Play Store, create an account and select the menu items from a restaurant you'd like to order from. During checkout, you have the option to select for pick-up or delivery, proceed to make a payment and have your order delivered or picked up.
Can I place multiple orders from various restaurants?
Our app allows you to add menu items from multiple restaurants, however, separate payments must be made to each restaurants during check-out. This ensures adequate record keeping for our restaurants and third party services.
Does the platform offer delivery, pickup, or both?
The platform allows for both delivery and pick-up options during check-out.
Does the platform offer reservation or dine-in option?
We do not offer reservations or dine-in options at this time, users are free to contact the restaurant directly to request such service.
What payment methods do you accept?
Something Halal currently accepts online payments via Stripe which accepts Visa, Mastercard, American Express and Discover cards as well as Apple Pay and Google Pay.
What should I do if there’s an issue with my order?
If you have an issue with your order, contact our support team through the chat offered on the platform to help resolve your problem.
Is there a mobile app for the platform, and is it available for Android and iOS?
We offer both Apple IOS and Android Google Play Store apps for our platform.
Are there any ongoing promotions, discounts, or loyalty programs?
Absolutely, there's always ongoing discounts offered by restaurants who provide coupon discounts which are pre-loaded in the coupon section during check-out. Before you Sumit your order, always check the coupon section to see if your restaurant is offering any promotions. You must apply the coupon in order to receive any discounts before proceeding to check-out. In some cases, restaurants may offer a code outside the platform which must be inputted in the coupon section manually.
Something Halal does not dictate restaurants discounts as it is up to them to offer any promotions. However, from time to time we may offer a general discount for referrals. We currently do not offer a loyalty program but is something in the works, users will be notified when the program is available.
Merchant FAQ
What is Something Halal, and how does it benefit my restaurant?
Something Halal was born out of our own struggle to find halal restaurants easily. It is a user friendly app that allows customers to order halal food for pick-up or delivery and to explore new restaurants they didn't know existed. Our platform allows merchants to have an increased visibility and an access to a wider customer base who are searching for Halal only options. Our platform also eliminates competition of big chain restaurants who may have a greater reach on other food ordering platforms giving you a greater chance of being found.
I own a halal food business. How can I join the platform as a vendor?
We'd love to have you on-board! Simply fill out our on-boarding form, and one of our support staff will be in touch to create your account and provide access.
Do I need to be halal-certified to join the platform?
Yes and No! There are conditions to this outlined in our on-boarding terms. We understand that not all restaurants may be certified for various reasons including the costs of certification or the source of your ingredients. For those who are completely certified, your on-boarding process will proceed quicker with the documentation submitted. For those who are not certified, we require additional information to ensure compliance before providing an access.
What happens if my restaurant offers both halal and non-halal menu items?
For merchants that offer both menu items can only post the halal options offered at their business on our platform. Non-halal items are strictly forbidden for sale on our platform.
Is there a fee to join the platform, or do you take a commission on orders?
Like any other platform it is free to join and we only take commissions on each order placed on our platform. Check out our on-boarding information found here.
Can I customize my menu and pricing on the platform?
Absolutely, you can customize your menu, images, pricing and much more on our platform.
Can I offer special deals or discounts through the platform?
Absolutely, you can offer special deals, add-ons and discount coupons 100% controlled by your business. We do not interfere with this whatsoever.
How will I receive and manage orders?
You will receive notification through your Merchant Dashboard under Orders. You have the option to accept or cancel an order as well as complete and send off the order. You will also receive notifications through the app to ensure you're not missing out on any incoming orders.
What happens if I cannot fulfill an order due to unforeseen circumstances?
You can cancel your incoming order request and hover over to the option on the top right of your screen to disable "Accepting Orders." This will make your restaurant inactive from receiving further orders until you enable this feature. Customers will be notified on the cancellation of the order.
How and when will I receive payments for orders?
We use Stripe Connect to split payments accordingly, you will receive your payment in your bank account with in 24 hours excluding weekend and holidays.
Do I need to handle delivery, or does the platform provide delivery services?
Our platform has partnered with a third-party delivery provider to offer delivery services. For merchants that do not have their own in-house drivers, can use utilize our delivery network.
Can customers order for pickup instead of delivery?
Absolutely, customers have the option to order for pick-up during check-out.
Will I receive training on how to use the platform?
Yes, we offer a free training crash course on how to use our platform and a scheduled zoom call for additional support or training. We also offer free training courses for you and your staff on how to be Halal compliant. These are quick learning course available for your business to ensure understanding of halal compliance and be able to handle customer inquiries at your place of business. Having informed staff limits the confusion with customer's inquiries and we recommend them be taken annually to refresh your understanding. Ask us for more information related to the courses.
What kind of support is available if I encounter issues?
Depending on your support need, we have immediate chat options during regular business hours to assist with your request. For non-immediate support, a ticket needs to be issued for us to assist further.
How can I improve my visibility and ranking on the platform?
Your visibility is depended on the location of your customers and how close they are to your business. However, our platform offers labels, tags and search engine optimization (SEO) for each of your menu item to increase visibility, ranking and search views on the platform.
Can customers leave reviews, and how are they managed?
Customers have the option to leave a review, to limit platform resources, we've allowed reviews to only show a 1 out of 5 star ranking. We do not show any comments on the front end. Comments are reviewed by the platform for compliance and mis-orderly conduct.
What legal agreements or contracts do I need to sign?
You have agreed to and abide by our On-Boarding Terms, Terms of Service and our Privacy Policy upon submitting our on-boarding form. Our terms and policies may change over time and you have acknowledged to agree to the changes as they are made.
What are the tax implications of selling through the platform?
Your business will need to collect taxes as usual and submit for reporting in your tax filings pursuant to Federal and Provincial tax rates. The amount of tax collected will be provided under our reports sections of the platform.
Who can I talk to for more information about the platform or on-boarding?
You can schedule a zoom meeting with one of our sales rep to provide a demo or answer any of your questions including on-boarding. Alternatively, you can get in touch for a response via eMail.
Click on one of the following: Schedule Zoom Call or Get in Touch.